FREQUENTLY ASKED QUESTIONS
No.
0 additives, 0 consumables, hydroxyl water ion technology, water sterilization is safer
Fruits, vegetables, seafood, and meat can all be cleaned. As long as it is edible food, it can be cleaned with it.
No need to replace any consumables, just remove the cover and rinse with water
Just assemble it easily.
To use it, turn it on and put it directly into a container with food and water, and it will start working automatically.
We apologize for the delay. Sometimes shipping can take longer than expected due to the carrier. You can track your order and see where it is at any time via the order tracking tab.
If you still feel you need help tracking your package or would like to inquire about it, please get in touch with us via the contact form.
The security of banking data is a priority for us and for our customers. We allow the use of several secure and simplified systems.
The use of SSL (Secure Socket Layer) technology guarantees the full security of transactions made on our site. This protocol encrypts your personal data so that it cannot be read.
We do not have access to your bank details either during or after payment.
Returns, exchanges and refunds
We do our best to resolve any problems our customers may have with their items.
If you still wish to receive a refund of your order, we can of course do so, if the appeal is made within 30 days of the date of purchase of the order and the product(s) concerned are not on sale.
The return of the products is at the expense of the buyer.
For more information, please contact us via our contact form. You can also consult our returns policy.